FigSync support
How to pair your iPhone, send media, read the delivery status and fix common problems.
On this page
Pair with your Mac
- On your Mac, open Account in the FigSync plugin to see the six-digit pairing code.
- Open FigSync on your iPhone and enter the code. You do not need to sign in again.
- Check the connected Mac and cloud mode, then send your first screenshot.
If the code has expired, get a new one from the plugin on your Mac and enter it again.
Send screenshots and photos
For a new screenshot, run the FigSync screenshot action. To send several items, open FigSync and choose them in the system photo picker, or select them in Photos and share them with the FigSync share extension.
Delivery status
- Delivered: the item reached the cloud folder connected to your account.
- Waiting or retrying: the item has not arrived yet. The app keeps it in a queue and sends it again when the connection returns.
- Daily quota reached: the app did not accept the item. Try again after the daily reset, or use an account with a higher limit.
Troubleshooting
The app says it is not paired
Keep the Account panel open on your Mac, get a new pairing code and enter the six digits again. Each code expires and can only be used once.
An item is still retrying
Keep FigSync installed and allow it network access, then reopen the app to resume the queue. Delete a retrying item only if you want to cancel it.
The destination looks wrong
Before you send more media, check the cloud mode and folder shown in the plugin on your Mac. FigSync never moves an accepted item to a different folder without telling you.
Disconnect this iPhone
Open Settings in FigSync and disconnect this iPhone, or disconnect it from Account in the plugin on your Mac. Files already delivered to your cloud folder stay there.
Contact support
Email borderwalker99@gmail.com with your iPhone model, iOS version, delivery mode and the exact status message. Do not include passwords, provider tokens, recovery codes or private keys.